Reference

What You Agree To When You Use jos118

These terms set out exactly how your account works on jos118 — what we expect from you, what you can expect from us, and how transactions through DANA, OVO, and GoPay are handled.

Account eligibility applies where local law allowsWallet rules: DANA, OVO, GoPayOne account per personTerms may update — we notify youIndonesia-region access only
jos118 What You Agree To When You Use jos118
HOW WE HANDLE YOUR DATA

Account Security and What We Keep on File

Your account data is stored securely and used only for the purposes described here — processing transactions, verifying identity, and maintaining a record of activity for both your protection and ours. We do not sell your personal details to third parties. Players in Bandung or anywhere across Indonesia access the same account protections.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by our operating rules. You can request a copy at any time.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification tied to your registered number. Report any unauthorised access to support immediately.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can adjust cookie preferences through your browser at any time.

Requesting Changes

To update your registered details — including the DANA, OVO, or GoPay wallet linked to your account — contact support with valid identification. Changes take effect after verification is complete.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Live Chat Raise a terms or account query directly through the live chat window on our site. Our team can clarify specific clauses or flag a dispute for review without delay.
Email Support Send a written query to our support email for anything that needs a formal record — account suspension appeals, transaction disputes, or terms change acknowledgements work well here.
Help Centre Our help centre carries the current version of these terms alongside account setup steps, wallet linking for DANA, OVO, and GoPay, and common eligibility questions for Indonesia regions.

Common Questions About These Terms

If something in these terms is unclear after reading the sections above, the answers below cover the questions we hear most from account holders across Indonesia.

No. Each person may hold one account only. If we detect duplicate accounts tied to the same identity, wallet, or device, both accounts may be suspended pending review.

We notify you of material changes via the email address on your account before they take effect. Continuing to use the platform after that date means you accept the updated version.

Start with our live chat or support email and share the transaction reference. We pull the corresponding log and respond within the timeframe stated in your dispute acknowledgement.

Only you and authorised jos118 staff who require access for account management, verification, or dispute resolution. We do not share personal data with unrelated third parties.

Yes. Submit a data request through support with your registered details and we will provide the records we hold on your account, typically covering deposits, withdrawals, and session history.

Access depends on local law and is available only where regulations in your region permit it. It is your responsibility to confirm that using the platform is lawful in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.