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What You Need to Know Before You Play at jos118

Using jos118 means you agree to the terms that govern your account, your transactions through DANA, OVO or GoPay, and how we handle your data. Access and eligibility depend on local law and apply only where permitted in your region of Indonesia.

Account eligibility rulesDANA, OVO, GoPay wallet termsData handling and retentionJurisdiction-dependent accessContact paths for legal requests
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jos118 What You Need to Know Before You Play at jos118
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is handled according to the principles set out in our privacy policy, which sits alongside these legal terms. We collect only what's needed to operate your account — your registration details, transaction records tied to DANA, OVO or GoPay, and session data used to detect irregular activity. Players in Bandung and across Indonesia have the same rights: you can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through the channels above.

Cookie and Session Data We use session cookies to keep your account active and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.
Account Security Practices Login is protected by OTP verification sent to your registered mobile number. We never store raw wallet PINs for DANA, OVO or GoPay — payment authorisation happens inside each wallet's own verified flow.
Data Retention Policy Transaction and account records are retained for as long as required by our operational and legal obligations. Once that period ends, data is deleted or anonymised in line with our standard retention schedule.
Requesting Changes or Deletion To update personal data or request deletion, contact us via the email channel with your account ID. We aim to acknowledge formal data requests within a reasonable period and resolve them as quickly as our review process allows.
LEGAL CONTACT PATHS

Reach Us for Policy and Account Queries

If you have a question about how our terms affect your account — whether that's a wallet dispute involving DANA or OVO, a data access request, or a question about account closure — our support team is the right first step. We handle legal-category queries separately from general gameplay support so you get a more focused response.

Team online

Live Chat Support

Open the live chat widget from your account dashboard. Legal and policy queries are flagged to a dedicated review queue rather than the general support line.

Email for Formal Requests

Send formal data requests, account closure instructions or written legal notices to our support email. Include your registered account ID and the wallet type — DANA, OVO or GoPay — linked to your account.

Account Help Centre

The Help Centre in your account settings covers step-by-step guidance for common policy actions — changing account details, requesting transaction records or updating your wallet information.

Common Questions About Our Terms and Your Rights

These questions cover the situations we hear about most — from account eligibility to wallet disputes and data access. If your question isn't here, reach out through live chat or email with your account ID ready.

Eligibility depends on local law in your region. Access is available only where online casino activity is permitted under local regulations. You must meet the minimum age requirement applicable in your jurisdiction.

Raise the dispute with jos118 support first, including your transaction reference. If the wallet provider is also involved, you may need to open a parallel case with DANA or OVO directly, as each party controls their own processing records.

Yes. Send a written request to our support email with your account ID. We will confirm receipt and process your request in line with our data retention policy and applicable legal obligations.

Contact us via email or live chat and state clearly that you want to close your account. Any remaining wallet balance must be withdrawn before closure. Data is retained for the legally required period, then deleted or anonymised.

We update our terms when regulatory or operational conditions require it. We notify you via the contact method registered to your account. Continuing to use jos118 after an update means you accept the revised terms.

If local law in your part of Indonesia does not permit access, our terms restrict your use of the platform. We recommend checking local regulations before creating or continuing to use an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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