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How jos118 Handles Your Personal Information

At jos118, what you share with us stays with us — your account details, wallet connections to DANA, OVO, or GoPay, and your activity on our platform are handled with clear rules, not guesswork.

Account data kept privateDANA, OVO, GoPay wallet info protectedYou can request your data anytimeNo selling your info to third partiesIndonesia-applicable data handling
jos118 How jos118 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Open the chat widget from any page inside your account. For privacy requests, state your account email and the specific data you want to access, correct, or remove.
Email Data Requests Send your request to our support email address, available in the Contact section of your account dashboard. Include your registered phone number for faster account matching.
Account Settings Path Some data changes — like updating your registered DANA or GoPay wallet number — can be handled directly inside Account Settings without contacting support at all.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

All data moving between your device and our servers — including wallet references for DANA, OVO, and GoPay — travels over SSL. Stored account records use the same encryption standard.

Cookie Control Is Yours

Essential cookies keep your session alive; analytical cookies help us improve the lobby experience. You can block non-essential cookies in your browser settings without losing core account access.

Data Retention Limits

We keep your data only for as long as your account is active or as required by applicable law. Once an account is closed and the retention window passes, your personal records are deleted from live systems.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion — contact support via live chat or the email path shown in your account dashboard.

Privacy Questions We Get Asked Most

These are the real questions about data, cookies, wallet info and account access that come up regularly. If your question isn't covered here, our live chat support can give you a direct answer.

We store a transaction reference and your registered wallet number for matching deposits to your account. We never store your DANA PIN, OVO PIN, or GoPay security code at any stage.

Open a live chat session or send a request via the email address in your account dashboard. State your registered email and we'll compile your data summary within the timeframe required by applicable law.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable legal retention requirements — some records tied to financial transactions may need to be held for a defined period before deletion.

We use essential cookies to maintain your login session and analytical cookies to understand how sections of the lobby are used. Non-essential cookies can be blocked in your browser without affecting your ability to log in or make deposits.

We do not sell or rent your data to advertisers. We may share data with payment processors — such as those handling DANA or GoPay transactions — strictly to process your deposit or withdrawal, under binding data agreements.

After account closure, your personal data moves to a restricted archive. It is deleted once the legal retention window expires. You can confirm the expected timeline by contacting support before or after closing your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.